RETURN POLICY

All of FIERY STORE’S products are non-refundable. If you find your item isn't fitting quite right, we are more than happy to do an exchange by issuing you a store credit to the value of your item (minus original shipping charges) if the following is met:

Items can be returned back to us for store credit within 14 days of receiving your order.
We request that all goods are returned within 14 days of the date of you have received your return authorizations number by us.
Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached.
Please note, any return item received by us outside of the 14-day return policy will not be accepted. Once received by us, this returned item will be automatically shipped back to you.
You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without the information.
The store credit coupon will be issued for the amount of the piece/s returned excluding the original shipping cost.

SHIPPING COST

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. I f the return amount takes you under the threshold for free postage, the amount will be deducted from your refund as you will no longer be eligible.

EXCEPTIONS

Any on sale/discounted item(s) can’t be returned or exchanged, unless they are faulty.
For hygiene reasons, jewelry, health, and personal care items cannot be exchanged or returned.

DAMAGED ITEMS

Send an email to EMAIL???? with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.

Please note... All color shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the color (s) in the photos and the fabric color may appear slightly different in real life.

RETURN PROCESS

1. Email EMAIL??? to let us know you’d like to return your item(s).

2. The Return Authorisations Number will be issued if your return is approved. Follow the instructions and ship your item to the return address we provide in our reply.

3. As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or rejected. If you are approved, the store credit will be issued and sent to you via email within 14 working days.